Complaints and dispute resolution
A complaint must reference a specific order or conversation and include supporting evidence.
1. Submit
Send the order reference, issue description, dates and relevant evidence through order tracking and Messages.
2. Response
The relevant party is invited to provide its response and evidence.
3. Review
Bazarbig reviews records held in the service and reports the outcome in the same channel.
Scope
Bazarbig does not guarantee goods or payment. Each party retains its legal rights and access to competent authorities.